Service Advisor - Part Time
Support & Information Zone
The Support and Information Zone (SIZ) provides a high quality enquiry handling and reception service or ‘one-stop-shop’ for students, staff and visitors to the University. We are now recruiting for a part-time Service Advisor to join our successful team based at both the Bognor Regis Campus and the Bishop Otter Campus, Chichester.
Working in a customer focused role, dealing with internal and external contacts, you will take responsibility for answering queries and resolving issues relating to a broad range of topics such as: where to find departments and subject areas; how to access various student support facilities; registration and admissions information; IT related enquiries (e.g. unlocking computer accounts & re-setting passwords) and how to access electronic books, journals and databases.
The SIZ requires someone with a welcoming, and pro-active problem solving approach who can act as a key contact with Professional Service teams and Academic departments. You will be willing to engage in appropriate training and development to ensure the highest level of customer service.
The successful applicant will possess excellent interpersonal, verbal and written skills along with proven experience of delivering first line customer service and support in a complex environment. Experience or demonstrable skills in first line IT support is essential for this post, as is the ability to appreciate issues from a service user’s perspective, and an empathetic and empowering approach to others.
The post will require the successful candidate to work on the part-time shift pattern detailed within the Job Profile that you can access below.
Informal enquiries about the recruitment process are welcomed by Kerrie Lobbett, Customer Service Manager, on 01243 816222 or email K.Lobbett@chi.ac.uk.
The University of Chichester welcomes applicants from BAME (Black, Asian and Minority Ethnic) backgrounds as they are currently under-represented at this level.Interview Date: Thursday 13 August 2020